Legal
Cookie Policy
Last Updated: November 02, 2026
This Cookie Policy explains how Genvolve Private Limited, a company incorporated under the laws of India, and having its registered office at 212, 2nd Floor, Hare, Govind Complex, Zone-1, Shiksha Mandal, Bhopal, Huzur, Madhya Pradesh, India, 462011 (“Genvolve”, “we”, “us” or “our”) uses cookies and similar technologies when you access or use the Genvolve website, platform and related services (collectively, the “Services”).
1. What are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, maintain security and understand how the website is used.
2. How Genvolve Uses Cookies
Genvolve currently uses essential cookies required for authentication, security and session management within the Genvolve application. Genvolve does not use analytics, advertising or tracking cookies within the Genvolve application.
Separately, on the Genvolve landing page only, Genvolve uses Meta Pixel, Meta Conversions API (CAPI), Google Tag Manager (GTM) and Microsoft Clarity for advertising, tag management and understanding user interactions, respectively. These technologies are not used for tracking within the Genvolve application.
Genvolve does not use cookies for targeted advertising or behavioural advertising directed at children. Where cookies or similar technologies involve the collection or processing of personal data, Genvolve will process such personal data in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 and applicable rules.
The cookies used by Genvolve are set out below:
| Cookie / Technology | Category | Purpose | Provider | First / Third Party | Retention / Expiry |
|---|---|---|---|---|---|
| next-auth.session-token | Essential | Parent/guardian login session (JWT) | NextAuth | First party | 30 days |
| next-auth.csrf-token | Essential | CSRF protection | NextAuth | First party | Session |
| next-auth.callback-url | Essential | Post-login redirect | NextAuth | First party | Session |
| kidsafe_child_token | Essential | Child login session | Genvolve | First party | 7 days |
| Meta Pixel / Meta Conversions API (CAPI) | Advertising | Advertising measurement, conversion tracking and optimisation (landing page only) | Meta | Third-party service | As per Meta’s applicable retention policy |
| Google Tag Manager (GTM) | Tag Management | Managing and deploying tags on the landing page | Third-party service | As per Google’s applicable retention policy | |
| Microsoft Clarity | Analytics | Understanding user interactions through session recordings and heatmaps on the landing page | Microsoft | Third-party service | As per Microsoft’s applicable retention policy |
2.1 Local Storage and Session Storage
Genvolve also uses local storage and session storage to remember user preferences and maintain certain interface settings. These storage items are not used for analytics, advertising or tracking.
Local storage
| Key | Category | Purpose | Expiry |
|---|---|---|---|
| chat-dark-mode | Preference | Child dark/light theme | Until cleared |
| chat-theme | Preference | Legacy theme setting | Until cleared |
| dashboard-dark-mode | Preference | Parent dashboard theme | Until cleared |
| genvolve-chat-theme-preset-v1:<childId> | Preference | Per-child chat colour preset | Until cleared |
| chat-sidebar-collapsed | Preference | Sidebar state | Until cleared |
| chat-always-voice | Preference | Auto read-aloud setting | Until cleared |
| chat-tts-playback-rate | Preference | Speech speed | Until cleared |
| genvolve_child_tour_v1 | Preference | Child tutorial status | Until cleared |
| genvolve_dashboard_tour_v1 | Preference | Parent tutorial status | Until cleared |
| genvolve_privacy_consents | Preference | Local copy of consent settings | Until cleared |
Session storage
| Key | Category | Purpose | Expiry |
|---|---|---|---|
| openChildChatSettings | Preference | Opens settings modal after navigation | Tab close |
The per-child theme key contains a child ID but remains on-device.
3. Cookies Used by Third-Party Providers
Genvolve uses certain third-party technologies on its landing page only, including Meta Pixel, Meta Conversions API (CAPI), Google Tag Manager (GTM) and Microsoft Clarity, as described in Section 2 above. These technologies are not used for tracking within the Genvolve application.
Google OAuth is implemented through NextAuth’s server-side redirect flow and no Google JavaScript SDK is embedded on Genvolve’s pages. Google may set cookies on its own domain during authentication.
Razorpay is used for payment processing. Razorpay may use cookies or similar technologies on its own domain during payment processing.
4. Analytics and Tracking
Genvolve does not use analytics tools, tracking pixels or similar tracking technologies within the Genvolve application. The analytics and tracking technologies used on the Genvolve landing page are described above.
Genvolve also does not use tracking pixels or beacon pixels in its transactional or other email communications.
On the Genvolve landing page only, Meta Pixel, Meta Conversions API (CAPI), Google Tag Manager (GTM) and Microsoft Clarity are used for advertising, tag management and understanding user interactions, respectively. These technologies are not used for tracking within the Genvolve application.
5. Managing Cookies
The essential cookies used by Genvolve are required for authentication, security and session management and cannot be disabled through the Services without affecting functionality. Users may clear cookies, local storage or session storage through their browser settings. Clearing certain storage items may reset preferences or affect certain functionality.
For the child-facing Services, Genvolve will not use a separate cookie banner to obtain consent directly from the child. Non-essential cookies or similar technologies used in the child-facing Services will either be omitted or, where applicable, addressed through the parental verification and consent mechanism described in Genvolve’s Privacy Policy.
6. Children’s Privacy
Genvolve provides Services intended for children between 6 and 14 years of age under the supervision and control of a parent or legal guardian.
Genvolve does not use cookies or similar technologies to track or behaviourally monitor children or for targeted advertising directed at children. Where cookies or similar technologies involve the processing of a child’s personal data, Genvolve will process such data in accordance with applicable law and the parental verification and consent requirements described in Genvolve’s Privacy Policy.
Genvolve does not use cookies or similar technologies for tracking within the Genvolve application.
7. Changes to this Cookie Policy
Genvolve may update this Cookie Policy from time to time to reflect changes in the Services, applicable law or the technologies used. Any updated version will be made available through the Services with the revised “Last Updated” date.
8. Contact Us
If you have any questions regarding this Cookie Policy or Genvolve’s use of cookies, please contact:
Genvolve Private Limited
212, 2nd Floor, Hare, Govind Complex, Zone-1, Shiksha Mandal, Bhopal, Huzur, Madhya Pradesh, India, 462011
Email: director@genvolve.ai
Grievance Officer: Arjun Dhawan
If you are not satisfied with the resolution of your grievance, you may lodge a complaint with the Data Protection Board of India in accordance with applicable law.